Terms of service

Last updated: October 31, 2025

Welcome to The Tail Department. These Terms of Service (“Terms”) govern your use of our website thetaildepartment.com and any related services, operated by The Tail Department (“we,” “us,” or “our”).

By accessing or purchasing from our website, you agree to these Terms. If you do not agree, please do not use our site.

1. Online Store Terms

By using our store, you confirm that you are at least the age of majority in your region or have given us consent to allow a minor to use this site.
You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction.

2. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.
You agree not to reproduce, copy, sell, resell, or exploit any portion of the website or its content without written permission from us.

3. Accuracy of Information

We make every effort to ensure that product descriptions, images, prices, and details are accurate. However, errors may occur.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you’ve submitted your order).

4. Products and Pricing

All prices are listed in Canadian dollars (CAD) unless stated otherwise.
Prices and availability of products are subject to change without notice.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

5. Orders and Payments

When you place an order, you agree to provide accurate and complete billing and shipping information.
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
Payments are processed securely through our trusted third-party payment providers.

6. Shipping and Delivery

We ship worldwide from our suppliers and partners.
Delivery times vary depending on destination and supplier location.
Once your order has shipped, The Tail Department is not responsible for delays caused by customs, postal services, or carrier issues.

7. Returns and Refunds

Please review our Return & Refund Policy for full details.
In summary: returns are accepted within 30 days of delivery; customers are responsible for return shipping; and no restocking fees apply.

8. Optional Tools and Third-Party Services

We may provide access to third-party tools or services.
You acknowledge that we provide such tools “as is” without warranties, representations, or conditions.
Your use of third-party services is at your own risk and subject to their terms.

9. User Comments, Reviews, and Submissions

If you send us ideas, suggestions, or other materials, you agree that we may edit, copy, publish, or use them without restriction.
We are under no obligation to maintain any comments in confidence, pay compensation, or respond.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Prohibited Uses

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To solicit others to perform unlawful acts

  • To violate international, federal, or provincial regulations

  • To infringe on intellectual property rights

  • To harass, abuse, insult, harm, or discriminate

  • To upload viruses or malicious code

  • To collect personal data of others without consent

We reserve the right to terminate your use of the site for violating any prohibited uses.

12. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that our services will be uninterrupted, timely, secure, or error-free.
You agree that your use of the site and products is at your sole risk.
In no case shall The Tail Department, our directors, employees, or partners be liable for any injury, loss, claim, or damages of any kind arising from your use of the service or any products purchased through it.

13. Indemnification

You agree to indemnify and hold harmless The Tail Department and our affiliates, partners, and employees from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

14. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

15. Termination

These Terms are effective unless and until terminated by either you or us.
You may stop using our site at any time. We may also terminate your access at any time without notice if you fail to comply with these Terms.

16. Governing Law

These Terms and any transactions are governed by the laws of Quebec, Canada, and applicable Canadian federal laws.

17. Contact Information

For questions about the Terms of Service, contact us at:
info@thetaildepartment.com