Shipping policy

Last updated: October 31, 2025

At The Tail Department, we’re proud to offer worldwide shipping so that customers everywhere can enjoy our products.
Please review the details below to understand how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is received.
Once your order is processed, you’ll receive a shipping confirmation email with tracking information as soon as your package is on its way.

Please note: During holidays or high-volume periods, processing times may be slightly longer.

2. Shipping Times

Our products are fulfilled by trusted global suppliers to ensure the best quality and availability.
Estimated delivery times are as follows:

Delivery times may vary depending on your location, customs processing, and carrier delays.

3. Shipping Costs

We are pleased to offer Free Worldwide Shipping on all orders — no minimum purchase required.
There are no hidden fees or surprise charges at checkout.

4. Tracking Your Order

Once your order ships, you’ll receive a tracking number by email.
You can use this number to track your shipment directly through the carrier’s website.
If you haven’t received your tracking information within 5 business days, please contact us at support@thetaildepartment.com.

5. Customs, Duties & Taxes

All international orders may be subject to import duties, customs fees, and taxes imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price.

Customs policies vary by country — please check with your local customs office for details before placing an order.

6. Incorrect or Incomplete Addresses

Please ensure that your shipping information is accurate at checkout.
We are not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses.
If a package is returned to us, reshipping fees may apply.

7. Lost or Delayed Packages

If your order appears delayed or lost, please contact us at support@thetaildepartment.com and include your order number.
We’ll work with our fulfillment partners to locate or replace your package as quickly as possible.

8. Order Changes or Cancellations

Because we process orders quickly, we can only accept order cancellations or address changes within 12 hours of purchase.
After this period, your order may already be in production or transit.

9. Contact Us

If you have any questions about shipping, delivery, or tracking, our team is here to help:
info@thetaildepartment.com